The Hertz service in Avignon was extremely poor. A middle-aged Caucasian woman was very discriminatory towards Chinese customers, spoke in a very impatient and rude manner. Since we purchased full insurance, they gave us a car with scratched paint and refused to replace it when we asked. They kept pushing us to upgrade by paying extra, and the car provided was much smaller than the Renault model we originally booked. Overall, highly not recommended.
First time renting a car, the staff at the counter were very patient in explaining the details. The car was in excellent condition, very clean both inside and outside. The engine runs smoothly.
Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.
Very close to the airport and train station, the signage is very prominent.
About QEEQ:10.0/10
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