Picked up the car from Vancouver Airport. There are signs right outside the arrival gate, and many travelers heading to the rental car area; just follow them. There are ALAMO signs along the way too. Once in the parking lot, several rental companies share an office space. Find the appropriate counter, wait about 5 minutes, and the staff will indicate when it's your turn. Hand over the rental voucher from QEEQ, along with your credit card, passport, domestic driver's license, and translation (QEEQ offers this free service). After registration, they confirm your car type, pickup and drop-off locations, rental duration, and total cost. They might suggest adding local offerings like insurance, but since we already had full coverage from QEEQ, we declined and showed them the related notes in English. The staff didn't push further. After printing a new rental voucher and signing it, they directed us to the car. As we planned to cross the border to the USA, we proactively asked if this was allowed, and the answer was affirmative. We left the office, followed the ALAMO signs, and located the car. The entire process took less than 15 minutes - simple, efficient, and friendly service from ALAMO staff. The rental cost was 204 CAD with a 200 CAD deposit, credit card only (VISA or MasterCard).
The elderly gentleman was nice but a bit slow. He didn't push any sales, but the car model provided was not good. Suggest checking the parking lot first.
The company offers excellent service and convenience. Picking up the car was easy without any requirement to upgrade the car model, and the vehicle was new. When I inquired about the car's RPM, they were very patient and experienced, providing precise guidance and reassuring us that everything was fine. The issue was resolved quickly by the second day, making the rest of the journey smooth and enjoyable. Returning the car was also quick and hassle-free. I will definitely use this company again. Don't opt for overly cheap rental companies as they can lead to unpleasant experiences. Renting and returning the car at the airport was great, especially since their working hours are long. We rented the car at around 9 PM, for two days, and returned it around 8 PM without any wasted time.
They provide great service and reception at Vancouver Airport, Calgary Airport, and downtown Vancouver. Car pickup and drop-off are convenient and quick. Professional service. Highly recommended.
About QEEQ:10.0/10
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