Customer service needs improvement

Professional service, convenient, and high cost performance.

The provided NISSAN seemed better than the one booked. The car was very new, having only 300 km on it. Returning the car was also very convenient and quick.

I had already bought full insurance, but the store still tried to sell insurance. The China Merchants Bank all-currency credit card from China uses chip and magnetic stripe encryption. Due to security issues, China Merchants Bank has stopped using the magnetic stripe function, opting for chip insertion for authorization instead. This caused issues as the rental store couldn't process the card, leading to inconvenience. I suggest they implement multiple methods like pre-authorization prompting chip card insertion or using Alipay QR codes for verification.

At Orlando Airport, you can choose your own car with Alamo. However, at Vancouver Airport's Alamo, the car was pre-assigned, possibly due to the one-way rental. They gave us a Kia Sorento, which was very difficult to drive. The engine revved up to 6000 RPM during acceleration and still lacked power, much worse than a Ford EDGE. I recommend avoiding Hyundai and Kia for future rentals.