Good service, but drivers must have a credit card and a driver's permit translation. Both are mandatory. It's not as flexible as the Avis system but cheaper, and rental times are highly flexible. Overall, it's good!
The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).
This is a small company. I had to return the car at 5:30, and no other companies provided a quote, which made me anxious. However, two things touched me: 1. I took a wrong route with the driver picking me up, but when I saw him holding a sign with my name, drenched in sweat and smiling sincerely, I was deeply moved; 2. This was the first of four car rental companies on my trip to Australia. When I arrived at the company, I realized I had forgotten my driver's license. I was devastated, thinking about how I would manage for the next 20 days in Australia. But as soon as he heard I had a notarization document, he immediately said it was OK. It felt like a gift from heaven! Small companies can be more reliable!
The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.
This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.
This is the second time we booked a car thru Alpha Car Hire. The first time around was a very good experience, hence the reason why we went with them again this time around, and they did not disappoint. Very easy to deal with and their staff are super friendly. Will definitely use them again in the future.
About QEEQ:10.0/10
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