De los Estados Unidos
+1-8007618913
De Canadá
+1-2897685366
Del Reino Unido
+44-2035140670
De Japón
+81 3-4578-4029
De Argentina
+54-2657459025
De Chile
+56-226665927
De Colombia
+57-6017940262
De México
+52-7449800692
De nueva Zelanda
+64-99508740
De Perú
+51-17009061
De Suiza
+41-445514539
De Tailandia
+66-25088458
De Singapur
+65-31585008
De Australia
+61-1800-507-258
De Turquía
+90-850-390-7486
De Italia
+39-800729010
De Portugal
+351-304500663
Desde Brasil
+55-6140426960
De Francia
+33-970019487
Desde Israel
+972-23752163
De Alemania
+49 6107 6353100
De China
+86-1089171020
Desde Corea del Sur (solo llamadas nacionales)
00308 491 0209
De otros países o regiones
+1-8007618913
Chat en vivo Envíanos un correo electrónico Código de servicio: 7248420070
De los Estados Unidos
+1-8007618913
De Canadá
+1-2897685366
Del Reino Unido
+44-2035140670
De Japón
+81 3-4578-4029
De Argentina
+54-2657459025
De Chile
+56-226665927
De Colombia
+57-6017940262
De México
+52-7449800692
De nueva Zelanda
+64-99508740
De Perú
+51-17009061
De Suiza
+41-445514539
De Tailandia
+66-25088458
De Singapur
+65-31585008
De Australia
+61-1800-507-258
De Turquía
+90-850-390-7486
De Italia
+39-800729010
De Portugal
+351-304500663
Desde Brasil
+55-6140426960
De Francia
+33-970019487
Desde Israel
+972-23752163
De Alemania
+49 6107 6353100
De China
+86-1089171020
Desde Corea del Sur (solo llamadas nacionales)
00308 491 0209
De otros países o regiones
+1-8007618913
Disponible entre las 10.00 a. m. y las 19.00 p. m. (hora de Japón)
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Revisados: Jue, 24 Ene 2019
Acerca de Buchbinder: 2.0 /10
First, I want to thank the Zuzuche platform. Over the past few years, I have frequently used this platform to rent cars for my overseas trips. This review is about my car rental experience at Frankfurt Airport in Germany. Originally, I requested a Ford wagon considering the length of my luggage. However, after completing the procedures at Terminal 1 and heading to the underground parking, I found an Opel compact car instead. Their parking lot had many cars, including numerous Ford wagons as requested. There were no service personnel in the parking area, so I returned to the service desk to explain the situation. I insisted on the Ford wagon, but the customer service tried to increase the price. Unable to reach an agreement, I decided to cancel the rental and called Zuzuche in China. During this call, the service personnel then mentioned that a Ford wagon was available in Terminal 2. I immediately went there, completed the procedures, and found the car in the parking lot without any assistance. After inspecting the car, I noticed obvious scratches on the front and back bumpers. I took photos and went back to the service desk to report it. They said that if I provide the photos with time and location when returning the car, it would be fine. With this confirmation, I started my trip. However, during the return, they made an issue about the front scratches being recorded but not the rear ones. They asked me to send the photos to their email and noted the situation in German on the return document. After returning home, I sent the photos and details to their email. Soon after, I received a charge of 1000 Euros on my credit card, in addition to the 1000 Euro deposit taken during the rental. I felt scammed, especially considering a German rental company shouldn't rent out damaged cars, particularly when there were many other normal cars available. This happened in Frankfurt, which was very unexpected. Looking around, other rental companies had rented out most of their cars, while this company had many cars left in the garage. It clearly indicates issues with their business model. Currently, I have reported this to Zuzuche customer service, who are helping me recover the charges. I suggest not cooperating with such dishonest companies and ensuring the rights of domestic users renting cars abroad, as we trust Zuzuche to assist us when problems arise overseas.

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