From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5838329319
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5838329319
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Everything was great except for Global drive company.

Reviewed: Wed, Jul 26, 2017
About Buchbinder: 2.0 /10
The store was terrible; they seemed to give Chinese customers a hard time. The Chinese person in front of me also had to pay extra. They refused to accept Chinese translations, KIDA international driving permits, and the international permits provided by the rental platform. It wasn't an issue with the translations but rather their way of forcing you to buy full insurance. If the license was not valid, they shouldn't have rented the car to us. However, they required us to buy insurance after renting the car, indicating that they lure customers with low car prices on the website and create various issues during pickup. I often rent cars with an international license in Europe and the US without problems. In Germany, I've never had issues with other companies, but this store caused trouble the first time I tried to rent.

Relevant Reviews on Buchbinder FRANKFURT AIRPORT

Keith Reynolds

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Reviewed: Fri, May 10, 2024
“Frankfurt-Prague-Budapest-Vienna-Munich-Interlaken-Strasbourg-Frankfurt”
About Buchbinder: 10.0 /10
Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.
About QEEQ: 10.0 /10

Osborn Nico(l)

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Reviewed: Thu, Jul 26, 2018
“Frankfurt-Munich-Prague-Frankfurt”
About Buchbinder: 6.0 /10
The staff's attitude was quite average. The queue wasn't long, but the processing speed was relatively slow.

Alvis Abe

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Reviewed: Thu, Jul 26, 2018
“Northern and Eastern Germany”
About Buchbinder: 10.0 /10
Reasonable price!

Parker O'Connor

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Reviewed: Sun, Oct 28, 2018
“Germany, Netherlands, France, Switzerland, Austria, Czech Republic”
About Buchbinder: 2.0 /10
Waited in line for over an hour

Bertram Nahum

View more >
Reviewed: Thu, Jan 24, 2019
“My Experience in Hesse, Frankfurt”
About Buchbinder: 2.0 /10
First, I want to thank the Zuzuche platform. Over the past few years, I have frequently used this platform to rent cars for my overseas trips. This review is about my car rental experience at Frankfurt Airport in Germany. Originally, I requested a Ford wagon considering the length of my luggage. However, after completing the procedures at Terminal 1 and heading to the underground parking, I found an Opel compact car instead. Their parking lot had many cars, including numerous Ford wagons as requested. There were no service personnel in the parking area, so I returned to the service desk to explain the situation. I insisted on the Ford wagon, but the customer service tried to increase the price. Unable to reach an agreement, I decided to cancel the rental and called Zuzuche in China. During this call, the service personnel then mentioned that a Ford wagon was available in Terminal 2. I immediately went there, completed the procedures, and found the car in the parking lot without any assistance. After inspecting the car, I noticed obvious scratches on the front and back bumpers. I took photos and went back to the service desk to report it. They said that if I provide the photos with time and location when returning the car, it would be fine. With this confirmation, I started my trip. However, during the return, they made an issue about the front scratches being recorded but not the rear ones. They asked me to send the photos to their email and noted the situation in German on the return document. After returning home, I sent the photos and details to their email. Soon after, I received a charge of 1000 Euros on my credit card, in addition to the 1000 Euro deposit taken during the rental. I felt scammed, especially considering a German rental company shouldn't rent out damaged cars, particularly when there were many other normal cars available. This happened in Frankfurt, which was very unexpected. Looking around, other rental companies had rented out most of their cars, while this company had many cars left in the garage. It clearly indicates issues with their business model. Currently, I have reported this to Zuzuche customer service, who are helping me recover the charges. I suggest not cooperating with such dishonest companies and ensuring the rights of domestic users renting cars abroad, as we trust Zuzuche to assist us when problems arise overseas.

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