For the past few years, I have been traveling to Germany and Switzerland every January. This is my second time renting a car at Frankfurt Airport. Buchbinder is located right inside the airport, making it easy to find. The staff were very nice throughout the process. Picking up the car from the garage was convenient, and the car was new and well-equipped. Everyone was very satisfied!
I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.
Buchbinder is extremely dishonest and even fraudulent. First, I refueled the car at a gas station within 2 kilometers from the return site, spending 55.63 euros (automatic shut-off). 2-3 minutes later, I returned the car. The staff checked the gauge and car condition without mentioning any issues and let me leave after I signed. After returning home, I was charged for 1/8 tank of fuel and repairs for scratches on the front underbody! The fuel charge is outright Buchbinder's shameless fraud! Additionally, the underbody scratches (not the front, you have to lie down to see them) were brought up afterwards, making it impossible for me to defend myself. I cannot determine if it was caused by stones or already existed before. Fortunately, they didn't claim for tire wear as well. However, the inspector did not mention this during the inspection. The worst part is they filled in car damage details on the blank signed inspection form afterwards and shamelessly claimed it was verified by my signature. I can't believe a European company can be so unethical and shameless! Had I known, I would have bought the full insurance they pushed hard during pickup to avoid the deductible loophole. Can you imagine such a shameless company? I've rented cars abroad more than 20 times, and this is the first time encountering such an infuriatingly shameless company. Even if it costs ten times more, I would want to take them to court!
The store is located in Terminal 2. After getting off the plane, follow the signs within the airport from Terminal 1 to Terminal 2. All car rental companies are on the same floor. It is very easy to find, right next to the orange-colored SIXT. The staff at the counter were very meticulous, friendly, and extremely patient, repeatedly explaining to us since our English isn't very good. We didn't get the original model booked, but instead received a Ford Focus. When we checked it in the parking lot downstairs, we realized it was a new car with only 11 kilometers on it. The car's condition was excellent, and both pickup and return were very convenient. This German local car rental company is also much cheaper compared to global chains. We'll definitely choose it again if we come to Germany for a self-drive trip!
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on Buchbinder FRANKFURT AIRPORT
Polly Spenser
-
-
-
-
View more >Tony Barrett
-
-
-
-
View more >Barret Sander
-
-
-
-
View more >Maud Lynd
-
-
-
-
View more >Blanche Poe
-
-
-
-
View more >