I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

Waited in line for over an hour

The company is great

Buchbinder is extremely dishonest and even fraudulent. First, I refueled the car at a gas station within 2 kilometers from the return site, spending 55.63 euros (automatic shut-off). 2-3 minutes later, I returned the car. The staff checked the gauge and car condition without mentioning any issues and let me leave after I signed. After returning home, I was charged for 1/8 tank of fuel and repairs for scratches on the front underbody! The fuel charge is outright Buchbinder's shameless fraud! Additionally, the underbody scratches (not the front, you have to lie down to see them) were brought up afterwards, making it impossible for me to defend myself. I cannot determine if it was caused by stones or already existed before. Fortunately, they didn't claim for tire wear as well. However, the inspector did not mention this during the inspection. The worst part is they filled in car damage details on the blank signed inspection form afterwards and shamelessly claimed it was verified by my signature. I can't believe a European company can be so unethical and shameless! Had I known, I would have bought the full insurance they pushed hard during pickup to avoid the deductible loophole. Can you imagine such a shameless company? I've rented cars abroad more than 20 times, and this is the first time encountering such an infuriatingly shameless company. Even if it costs ten times more, I would want to take them to court!

Although there were few staff and I had to wait in line for an hour, the female employee was very patient.