From Frankfurt Airport to Frankfurt Hotel, and then Seebach-Guath-Heidelberg-Baden Baden-Stuttgart-M

Reasonable price!

Service staff recommended purchasing unnecessary products

The company is great

The staff was very enthusiastic and patient in explaining. Although there was no Chinese service, the lady at the counter tried her best to explain in a way that even my poor English could understand the gist. However, I was slightly dissatisfied because the car I selected was not available, and I was given a car of a lower grade.

The Mercedes Viano we originally requested was swapped for a Volkswagen Multivan. It drives like a bus, incredibly noisy and has horrible sound insulation! It's extremely uncomfortable to sit in. The front layout is like a truck with a two-seater next to the driver's seat, and the rear seats cannot be adjusted. There's no storage space at all, and we couldn’t even figure out where to put a cup of water. They claimed it was an upgrade, which is ridiculous! I will never use this rental company again. We spent over 10,000 on this trip and were expecting the comfort of a Mercedes, but ended up with nothing! Terrible!