The service staff were unfriendly to Chinese customers and their English was poor. They insisted we upgrade our car and pay extra to switch from a manual Ford Focus to an automatic, adding full insurance which cost over 320 euros.

The staff's attitude was quite average. The queue wasn't long, but the processing speed was relatively slow.

An Asian staff member had a very bad attitude.

Not bad, got a free car upgrade, the car was quite new. The insurance was a bit expensive, $21 per day for full coverage, but it was more convenient than third-party options.

The store is located in Terminal 2. After getting off the plane, follow the signs within the airport from Terminal 1 to Terminal 2. All car rental companies are on the same floor. It is very easy to find, right next to the orange-colored SIXT. The staff at the counter were very meticulous, friendly, and extremely patient, repeatedly explaining to us since our English isn't very good. We didn't get the original model booked, but instead received a Ford Focus. When we checked it in the parking lot downstairs, we realized it was a new car with only 11 kilometers on it. The car's condition was excellent, and both pickup and return were very convenient. This German local car rental company is also much cheaper compared to global chains. We'll definitely choose it again if we come to Germany for a self-drive trip!