San Francisco - Highway 1 - Los Angeles, Los Angeles - (Inland) - San Francisco

Picking up and returning the car was very convenient. Car pickup was done through self-service under the guidance of staff, and I was free to choose additional options as needed, which was quick and easy. Returning the car in Los Angeles was also very convenient, as staff attended to us immediately upon parking. The staff checked the car and gave a slip, allowing us to leave right away. There was even a shuttle service to take us to the hotel or airport.

Rude attitude and presence of racial discrimination

The service personnel kept trying to sell me extras and their English was terrible. I had to confirm multiple times, and they were very impatient.

The service was excellent and enthusiastic.

Renting a car at San Francisco airport was very convenient. Since we didn't quite get used to the first car, we spoke to the staff at Los Angeles airport and they swapped it without any extra charges. Returning the car was also very easy. Overall, it was a great car rental experience.