I was extremely dissatisfied with my car rental experience in Morocco! They forced us to buy a local insurance for 500 euros, otherwise we had to leave a deposit of 36,000 dirhams! (Even if you bought the full coverage insurance in advance through the rental platform, they wouldn't acknowledge it!!). It was basically robbery! When picking up the car, the staff didn't inspect it properly and handed over a vehicle full of scratches! But when returning the car, they inspected it meticulously, trying to find numerous flaws. They pointed out several scratches that were definitely not caused by us and insisted they were new and made us sign! It was utterly frustrating... Luckily, we purchased their full insurance at the start, otherwise the number of issues they would have picked out would have been even more. I've rented cars in many countries, but I've never been scammed this badly...
1. The staff of an international car rental company couldn't speak English, making communication very difficult.
2. The comprehensive insurance bought on the rental website was not recognized by Hertz staff and we were forced to purchase additional insurance for 552 dirhams.
3. After unsuccessful communication with Hertz staff, they said 'pay or leave' with a very rude attitude, as if we were causing trouble.
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