When signing the contract at the airport office, maybe due to communication issues, I couldn't determine the total rental price from the staff or the contract on the handheld display. So I couldn't tell if any additional charges were included.
Have hired many cars with Europcar both here and overseas and my experience with them has always been very good.
The cars are always clean and in excellent condition.
About QEEQ:8.0/10
Easyrentcars provided great feedback and the whole hiring process was seamless with them.
“We believe that this vehicle was a dangerous vehicle because of a faulty Cruise Control”
About Europcar:9.0/10
There was no explanation of the features of the car, on pickup in Hobart.
Staff member at Launceston, where we called in and later dropped off the car was excellent.
Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed.
On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous.
On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents.
Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.
About QEEQ:10.0/10
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Simply Excellent experience and service end-to-end by both Europe Car and Easyrentcars !!
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