After knowing we were Chinese, their attitude became impatient. The wait time was over 15 minutes, and there was only one counter for rentals. They added two extra insurances and pre-sold an expensive tank of gas without explaining...

Average service attitude

The vehicle was okay, but the waiting time was too long! Also, the shuttle driver insisted on getting a tip.

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

Like: After I payed for my car rental through advantage before leaving for my trip, a couple days later is when I looked at the reviews and man, they were terrible. It made me wanna cancel my reservation, get a refund and rent from somewhere else. But I just said I'll give it a chance because I didn't wanna go through the hassle. Got to LA, and it ended up being a very good experience actually. I had no problems at all. As soon as I went outside to wait for the shuttle, it arrived literally like not even 2 minutes of waiting. Got to the place and waited in line for like 8 minutes. The guy was quick and easy. He wasn't very smiley and friendly though, which is what I like to see in people, even if it's fake haha. He tried to get me to get insurance and I told him no and then after trying to push a little harder, he stopped. After being with him for about 6 minutes, he gave me the contract or whatever you call it to sign, then I went to my rental. It was very nice and in good shape. I read a lot of people complained the car they got was in bad shape, or dirty and/or smelled, etc. Nope, I got a 2018 Toyota Camry and it was beautiful! There was a few scratches and a big scrape towards the bottom, which it wasn't even visible unless you really looked hard, but I took pictures of everything before the guy inspected it, then I left. I had it for a week. Dropped it back at the time I said, the girl did a quick inspection and said everything was good and I went to the shuttle and the guy took us right away to the airport. I was worried also because a lot of people said they would get charged for random little charges that the employees couldn't explain after bringing it back. I made sure the car was full of gas, cleaned, wiped down and vacuumed before I returned it so I wouldn't be charged for bs cleaning charges, but it's been a week and I haven't gotten any charge taken and I got an email from advantage with my inspection on it, the contract with all the info and then it