Overall satisfactory

The queue for picking up the car was too long

The car had issues but they replaced it immediately without any hassle, and the service was excellent. Thumbs up!

Picking up the car was very convenient. I reserved a Grand Cherokee, but international rentals are based on the car model, so unfortunately, I didn’t get it. I ended up with a Ford Edge, which was a pleasant surprise as it was a seven-seater. This gave us much more room for our two kids. We had the car for nineteen days, and due to a change in our schedule, we extended it by one day, which cost around fifty dollars. The switch was incredibly fast, taking only a minute. I was very impressed with the efficiency of the car rental process in the U.S.

There were more people in line here than at any other rental company, mostly Chinese people, probably because their promotions in China were quite successful. The explanation about the vehicle categories was not very satisfactory.