Make sure to thoroughly check the car when picking it up. The tires on our car were nearly worn out. We had a blowout during the trip, but fortunately, we discovered it the next day before leaving the hotel. The car didn't even have a jack; we had to borrow one to change the spare tire.
Extremely patient car rental company.
They provide a dedicated person to assist with car pick-up and return inspections.
However, there was a minor oversight. I picked up the car in the afternoon, but the rental agreement stated PM instead of AM!
This caused some trouble when returning the car as I was late. After some negotiation and comparing the order time with another car, the issue was finally resolved smoothly...
Advice for everyone: Allow plenty of time. We spent over an hour picking up the car! Check critical information on the documents (time, price, etc.) carefully before signing!
Didn't provide the specified car, gave us another one. The key point is that the specified car was available but they didn't give it!!! The process was particularly slow, taking more than an hour!!!
Used Alamo in both USA (West Coast) and Iceland. Expect upsell of insurance from Alamo's service staff at the counter, regardless of whatever insurance package you've taken.
They will likely sell you: Comprehensive Insurance, Tyre Damage, 24-hr roadside assistance, prepaid fuel, prepaid tolls, windscreen cover etc etc. Each of these items are INDIVIDUAL coverage (requiring top up) and yet there is no "fully comprehensive" option that provides 1-price for all.
nonetheless, they cars are generally quite new, fully featured (bluetooth, CarPlay) etc.
About QEEQ:10.0/10
Best and easiest booking platform. wide range of service providers, wide range of cars and options and prices. Pay for the VIP upgrade and you'll be assured of the best possible reservation prices. Cancellation options are excellent and also extremely easy to use.
However, the price drop protector does not really seem to kick in.
I've manually cancelled and rebooked for lower fees, despite the lower charges having met the price drop policy.
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