They charged me extra at pickup, forced me to pay an additional $235 for insurance. The front desk service was terrible.

I booked a Grand Cherokee, but when I arrived, they said they didn't have any. They offered me a vehicle of the same class instead. First, they gave me a Hyundai, which I found too small. Then, they offered me a silver Dodge, which was incredibly ugly. They also showed me a Kia, but I couldn't even name the specific model. The space was small, and it didn't look good at all. I chose the Grand Cherokee because it's a 4-wheel drive and I had a lot of luggage, including a long snowboard, which required a spacious vehicle. The Grand Cherokee was perfect for these needs and looked classy. But they just dismissed me with 'We don't have a Cherokee right now'. It was raining outside, and my wife and kids were waiting, so I had no choice but to take the Dodge, which was a commercial vehicle. I don't understand how an off-road vehicle and a commercial vehicle can be considered the same class. One costs around 60-70k, and the other 20-30k, yet they're deemed the same class? As expected, it was a disappointing experience. The front wheel got stuck in a small roadside ditch and took a long time to get out. For a novice, it could have been disastrous, especially with no phone signal. I hope they improve their service and credibility.

Everything else was fine, but finding lost items was a hassle and I couldn't find anyone to help. The internal system was a bit chaotic during checkout and they almost charged me extra. If you don't speak the language well, it can be really frustrating.

Like: Had A great time Can 't wait til next year !!
Dislike: service was good !!

Like: Staff was Happy kind and helpful