Felt a long-lost trust between people.

Very satisfied

The staff refused to give me a Grand Cherokee, claiming it was a higher class vehicle and required an additional fee.

Very convenient. As soon as you exit the airport, you can see the shuttle bus going to the car rental company. The driver is very friendly and actively helps with the luggage. At the rental company, everything is done through automated kiosks, which is fast and convenient. You can go directly to pick up the car, very impressive.

Overall, it was okay. Since this time we had a family of four (three adults and one child) with three large suitcases, the attendant strongly recommended an extra-large American car, a Chevrolet. As smaller-sized Asians, we had to climb into the car. Of course, the cost skyrocketed from over 4000 for 16 days to over 8000, doubling our budget. If it weren't for the car's navigation system being very helpful for this trip to the western USA, it would have felt like an upsell. Returning the car was relatively easy!

Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up