The staff were very nice. However, there was a small hole in the front windshield when returning the car, seemingly caused by a small rock. We didn't notice this when picking up the car, and ended up paying 120 AUD for the damage.
I waited a red shuttle at pick-up point for more than 15 mins. I wasn't happy with that. By the time I got my car, it was already 7:45am. My schedule became very tight because I had to get on the ship by 8am and I nearly missed it.
Please think about how to organise for picking up a customer having a booking from 7am.
The staff where very friendly and helpful as we had never been to the area before and they offered lots of information. The car was better than expected and very clean.
The car was great and in excellent conditions. The service was quick and easy with pick and drop off.
The only feedback I would give is, on my arrival on the 24th January to pick up my car the counter staff who was a male. He made me feel quite rushed, and explained everything like a speed of light like he had no time. He also asked me to pay the remainder which he originally quoted more, I think brought out my paperwork and said the outstanding amount is less than the amount he quoted me to pay. It rushed, didn’t apologise for the incorrect amount. If I didn’t check the amount prior to confirming payment I would have been overcharged. He brushed it off without questioning the amount difference. When he went through the T&C and when we checked out the condition of the car, he spoke so fast that I didn’t have time to take it all in. Being a little more patient would have been a better front counter experience.
About QEEQ:9.0/10
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