Upon arrival at the airport, I called the company for a pickup, which was charged at 25 NZD, while other companies provide it for free. This indicates that this is a small company. The vehicle had high mileage, and the insurance deductible was high, implying their insurance costs are low. I experienced a minor accident due to slippery roads and was charged a 5000 NZD repair prepayment. Note, this was not just a credit card authorization but an actual charge. This is unreasonable because you have to pay the credit card bill based on the charge. The final repair cost is still unknown. Although the excess was 3500 NZD, they charged 5000 NZD. This is outrageous. Overall, besides being cheap, this company offers no value. Rental platforms should review such companies to protect renters' rights.