Los Angeles to Las Vegas to the Grand Canyon

It's a great car rental company. When we arrived, business was so good that our chosen model was unavailable. The staff simply said, 'Pick any car you like and drive it,' which was pretty cool! Haha

You need to take a shuttle bus from the airport, and the line is quite long

It's acceptable.

When we arrived, it wasn't crowded. There were two counters open, and we went directly to handle our reservations. They told us that the reserved Dodge MPV was not available, only a similar Kia, but it was smaller. We could pay extra for a larger MPV or a similar Toyota, but we declined and chose the Kia. When we asked the staff where to pick up the car, they said we could take any car we wanted. We were shocked when we saw all the parked cars, including the reserved Dodges, one Kia, and one Toyota. After comparing all three, we realized the Kia was actually the best option. It's funny; Americans can be tricky too! Also, the car return process was quick; the staff just took a quick look inside and it was done.

Booked a mid-to-large SUV like Jeep Grand Cherokee or similar, but only had a Jeep Compass available. There were downgrades without price reductions and a lot of upselling, such as paying extra for upgrades, adding GPS, and extra insurance.