I rented a compact SUV, a Tiguan, but they gave me a small SUV, a Toyota CH-R. They told me it was the same category, but when I returned the car, I noticed from the rental brochure that cars in the same category as the Tiguan are actually the Ford Escape or Audi Q5. This is deceptive to consumers, and we had to squeeze five people into this car the entire trip. Additionally, when I rented the car, I asked the counter staff if I could return the car to a different location for free (Charles Train Station in the city center), and they said yes. However, when I returned the car, they charged me 88 euros for returning it to a different location. Very frustrating!

The queue wasn't too fast. They offer multilingual services but not in Chinese. For those good at English, it’s not a problem. They don't appear to offer free upgrades, but they try to sell paid upgrades, which you can decline if you don't want. Make sure to thoroughly check the car and take photos of any scratches and confirm them with the store. This is very important because even if the car has scratches, they might not be listed on the slip, and you won’t have proof if you overlook them. The car interiors were very clean, which was good. Additionally, the car's performance was excellent, and the vehicles were relatively new.

Good service

Price drop did not work

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Excellent service will use again.

I love the cars provided with great condition and the time saving process of pick-up and drop-off.