Service was average, with a long wait to pick up the car.

I rented a compact SUV, a Tiguan, but they gave me a small SUV, a Toyota CH-R. They told me it was the same category, but when I returned the car, I noticed from the rental brochure that cars in the same category as the Tiguan are actually the Ford Escape or Audi Q5. This is deceptive to consumers, and we had to squeeze five people into this car the entire trip. Additionally, when I rented the car, I asked the counter staff if I could return the car to a different location for free (Charles Train Station in the city center), and they said yes. However, when I returned the car, they charged me 88 euros for returning it to a different location. Very frustrating!

Good service

Price drop did not work

I love the cars provided with great condition and the time saving process of pick-up and drop-off.

They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.