Frankfurt, Amsterdam

Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.

1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.

Good service, pretty satisfactory

Pretty good overall, but they were quite pushy with upselling. We kept saying we didn't need it. The Frankfurt counter was a bit further away from the others, had to walk a few extra steps.

Very satisfied. Diesel cars are fuel-efficient.