Very satisfied

Poor attitude, unclear explanations, misleading information

The car rental company's service was quite good, and they handled things in an orderly manner. All the documents and the car pickup process were clear.

Enterprise is very convenient as their station is the first one right outside Terminal 2. I rented a Passat but they upgraded me to a fairly new Mercedes. Returning the car was also easy at Terminal 1, as there are service desks at both terminals. You can take the elevator to the departure level after returning the car. The only downside is that the staff speak English too quickly and keep trying to sell insurance and GPS rentals, even though the cars are usually equipped with it. Renting a car is quite necessary when traveling in Germany.

The vehicle was very new, there was no queue and we got the car directly.