Very satisfied!

In case of an emergency, most employees at Germany's Enterprise do not speak English, especially at the accident center and return points. They do not explain car swaps or charges. Without a German-speaking friend, it is almost impossible to resolve issues.

Great rental experience, good car condition, low prices, convenient procedures

Very poor service from the rental location. They exploited the language barrier to add hidden charges, increasing the total cost deceptively. They even swapped my car for a small Opel SUV, which was totally unexpected.

If you're landing at Terminal 2 of Frankfurt Airport, I highly recommend this rental company. It's extremely convenient; the office is the first one you see when exiting, and it's very close to the parking lot, making both pickup and drop-off very easy. The front desk and parking staff provide typical German service—very warm and friendly.