This car rental company is great. Although the rental price is reasonable, adding insurance makes it somewhat expensive. However, the staff there are very good. Especially in Regensburg, where we returned the car! The guy there was on his first day at work, and he kindly drove us to the train station after we returned the car. If there’s a next time, I’ll definitely choose this company again.
The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.
The car rental service is quite good. The vehicle provided was the one we booked, very new and excellent!
About QEEQ:10.0/10
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