Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.

The store is relatively small, staff attitude is average, they do not proactively answer questions, and there are language barriers.

This was my first time using this company, and it was particularly troublesome. The car pickup was very slow, and they tried to push extra insurance on me. The final billing was unclear, with many issues. I won't use them again – a very poor experience.

Quite reliable, and the staff is very patient.

The counter service was enthusiastic and the procedures were quickly completed, but we were not satisfied with the car pickup. We booked a German car, but we were told only Japanese cars were available unless we paid extra to upgrade to a German car. Really frustrating. We rented three cars, and one of the Audis had an alarm issue on the second day. It was difficult to contact the rental company by phone, but luckily we found an Audi service center that helped us resolve the issue. The rental company gave no prior warning and their phone line was always busy. We will definitely not choose this rental company again. Additionally, the rental location was easy to find, but the return location was extremely difficult to locate.