The pick-up process was a bit slow, but everything else was great.

The service was pretty good. They tried to charge me an extra $350 for a one-way rental fee, but after showing my QEEQ order and explaining the situation, the fee was waived.

There were many people at the counter when I picked up the car. I tried to use the self-service option, but it failed. Later, the counter staff told me that international rentals can only be processed at the counter, which caused a longer wait time, but overall it was okay.

Initially, I rented a Cherokee, but when I arrived, they told me that model was unavailable and only had a Hyundai SUV. It felt like a huge letdown. Then they tried to persuade me to upgrade to a Dodge for an extra 3000 yuan, but I stood firm and refused to pay any extra. When I got to the garage, the person there gave me a Dodge, a free upgrade. There was no Hyundai, just a lone Dodge in the garage. You get it!

Automatically adding 24-hour roadside assistance and not requiring refueling when picking up the car is not fair.