Drive Boldly in the USA

Very satisfied and quick

Good

There was not a single Corolla available. The self-service kiosk had a Chinese language option but I wasn't allowed to use it, and instead I was directed to the manual counter where they insisted on selling me insurance. The agent kept saying 'unfortunately' when I refused. As an experienced driver, I was very careful and made it safely through Los Angeles, San Francisco, and Las Vegas without any incidents.

The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.

The car I ordered was not available at this location which did not help and the alternative vehicle was not ready for over an hour.