The staff were very enthusiastic

The staff at the counter was very friendly. I also called to change the pick up location before had and they were very flexible and efficient.

When I used text chat to ask about the pick up location, the person I had didn’t know the answer. It was a bit disappointing although I later found it on previous email.

Like: Terry provided good customer service and was helpful on providing useful information during our pickup and dropoff of the car.

Like: The staff explained the detail of the need of insurance. The car was in good shape. My family was happy about it. Will rent from Hertz again in future.
Dislike: I was not aware that I went to the wrong hertz location. Maybe in future there is waze/gps location map of hertz for pick up location. Also, hopefully the staff could explain a bit of the vehicle as other vechile i drove before maybe slightly different.