The black employee made a mistake and created two orders for me. It took a long time to resolve. What a hassle.

They pushed a certain insurance during the sales process, which we only realized when settling the bill. After some coordination with the car rental service, part of the insurance fee was refunded.

The airport shuttle is very convenient. Pick up the car in Los Angeles and return it in Las Vegas. All at the airport shuttle. Returning the car took less than a minute. Very convenient.

Originally booked a Chrysler 200, but found that the trunk wouldn't lock when closed, making it accessible to anyone from the outside. The staff couldn't solve the issue and no free upgrade was offered, so we had to switch to a Hyundai. Very disappointing!

Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.