Pickup process was quick, and they arranged a check-up swiftly when the car had warnings. However, they couldn't provide the agreed model and pressured me into an upgrade, costing me a few hundred dollars.

Picking up and returning the car was very convenient. Car pickup was done through self-service under the guidance of staff, and I was free to choose additional options as needed, which was quick and easy. Returning the car in Los Angeles was also very convenient, as staff attended to us immediately upon parking. The staff checked the car and gave a slip, allowing us to leave right away. There was even a shuttle service to take us to the hotel or airport.

They push insurance and secretly added Roadside Assistance.

Super convenient, excellent vehicle condition, perfect self-drive experience

Picked up the car at San Francisco Airport. The older foreign gentleman at the far-right counter aggressively pushed additional insurance fees. When I insisted on using my QEEQ order, he became visibly unhappy, which made me unhappy as well.