Pretty Good

We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.

The reception desk was easy to find, and the staff appeared promptly. We arrived a bit early, and since it was midnight, there was no one to assist us initially. However, right at 12:30, someone came to help us. Overall, the efficiency was acceptable.

The location is easy to find, between gates 7 and 8. There weren't many people, and after providing the necessary documents, I could pick up the car. It's important to check the car carefully before taking it. We drove to Hua Hin, a round trip of over 700 kilometers, and used 1300 baht worth of diesel. Very convenient, will use again.

Very satisfied. Thai company is really good; the staff are friendly and don't push additional sales like many other rental companies. Particularly the Thai girl who accompanied us to pick up the car, she was very enthusiastic, marked all the scratches on the car in detail, and showed no signs of impatience. She also proactively introduced the car's condition. Very touching. I rented a Mitsubishi Pajero, and they gave me the same model. The car was in good condition with over 30,000 kilometers. The customer service staff for both pickup and return were very polite. They neither aggressively sold extras nor unjustly withheld the deposit, unlike another rental company, Hertz, in Phuket, which is famous but offers average service. I will definitely continue to rent from Thai company when I visit Thailand again in the future.