8.8 /10 Very good
Reviewed: Sunday, January 5, 2025
Like: Got a free upgrade to a bigger car but it was an older model with high mileage
Dislike: Car had high milage and medocre condition overall
Read More >9.6 /10 Excellent
Reviewed: Sunday, January 5, 2025
Like: Nice powerful vehicle.
Dislike: Interior of the vehicle not very clean.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Car rental was really quick, swipe the deposit, sign a few names, provide a phone number, then you get the car outside ---- the parking lot is just outside the door, note the scratches when picking up the car, inform them of full fuel on return, sign another name and drive away. Return was also very quick. Overall, a very good experience.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Located within the airport, attentive and thoughtful service
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
Very satisfied. Thai company is really good; the staff are friendly and don't push additional sales like many other rental companies. Particularly the Thai girl who accompanied us to pick up the car, she was very enthusiastic, marked all the scratches on the car in detail, and showed no signs of impatience. She also proactively introduced the car's condition. Very touching. I rented a Mitsubishi Pajero, and they gave me the same model. The car was in good condition with over 30,000 kilometers. The customer service staff for both pickup and return were very polite. They neither aggressively sold extras nor unjustly withheld the deposit, unlike another rental company, Hertz, in Phuket, which is famous but offers average service. I will definitely continue to rent from Thai company when I visit Thailand again in the future.
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
The location is easy to find, between gates 7 and 8. There weren't many people, and after providing the necessary documents, I could pick up the car. It's important to check the car carefully before taking it. We drove to Hua Hin, a round trip of over 700 kilometers, and used 1300 baht worth of diesel. Very convenient, will use again.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Great service
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
Convenient, fast, friendly, and safe.
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
Great service, quick pick-up and drop-off, very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very satisfied with the car rental experience. The staff were professional and very helpful.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Okay, but the fuel tank was not full when picking up the car.
Read More >6 /10 Average
Reviewed: Sunday, January 5, 2025
The only dissatisfaction was when returning the car. I got lost and wandered around for a long time. It took a long time to communicate with the rental company, and they just kept saying they were off work. Negotiating a late return was quite troublesome. Overall, it was a fairly good experience. The car had a problem; the automatic transmission kept stalling, and in Thailand, this caused numerous rolling incidents.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The pickup and return process was very convenient and quick. Great experience.
Read More >2 /10 Poor
Reviewed: Sunday, January 5, 2025
The car pickup process was fine, but when I went to return the car at the agreed time and place, there was no staff to assist us. We couldn't get through on the phone, and when we finally did, they were extremely unhelpful and told us to wait. After an hour, they instructed us to leave the car in the parking lot and the keys at the front desk, without completing any formalities. After returning home, I received a call demanding I pay for the parking fee. Even though 200 baht isn’t much, it felt very unreasonable. Overall, it was a very unsatisfactory car rental experience. I would advise against renting from Thai Rent.
Read More >4 /10 Average
Reviewed: Sunday, January 5, 2025
Waited for over an hour to pick up the car, but it was mainly because my flight was changed unexpectedly when boarding in Koh Samui. I arrived earlier than scheduled, but they told me at the counter that there were no cars available. I accepted it and waited for over an hour, which was past my scheduled pick-up time, and still no car. Finally, they offered a smaller car, from a sedan to a compact... The fuel tank wasn’t full either. I was given a car with 9 bars of fuel, refilled to 9 bars, but used more fuel due to a detour. I returned it with slightly over 8 bars and was charged an additional 320 THB. If the tank had been full initially, this wouldn't have happened. Not very satisfied. The car was in poor condition, over 10 visible damages, took a long time to inspect. High mileage, it's cheap but not recommended.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The staff were very friendly and attentive
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
Not bad
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
The car inspection was quite thorough. When returning the car, they even checked if the floor mats were missing, which was the first time I encountered such a situation. They asked why there was only a front floor mat and none in the back... how would I know? When I picked up the car, they didn't confirm if all the mats were there. Who would remove the car mats anyway? Maybe there weren't any rear mats when I picked up the car.
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
The rental company provided a brand new white TOYOTA YARIS, with the odometer showing only 28KM! It had never been used before, such treatment is rare for me! The vehicle's performance was also great! When I returned the car, I cleaned it and handed it back to the rental company. The only downside was finding the return location, which took over 3 hours. In the end, I had to take a taxi, which got lost three times before finding the place! The process was very easy!
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
The reception desk was easy to find, and the staff appeared promptly. We arrived a bit early, and since it was midnight, there was no one to assist us initially. However, right at 12:30, someone came to help us. Overall, the efficiency was acceptable.
Read More >2 /10 Poor
Reviewed: Sunday, January 5, 2025
Queue? There were no cars, watched someone else drive off with the car I booked.
Read More >2 /10 Poor
Reviewed: Sunday, January 5, 2025
We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Thai company is a local car rental company in Thailand. I chose them initially for their competitive prices and because they are local, which I thought would be helpful in case any issues arose. It turns out the process of picking up and returning the car was quite smooth and less complicated than I imagined. They didn't inspect too much during the return, just checked the fuel gauge, which was nice and easygoing.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Returning the car was super quick, it took less than a minute.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Well, I rented a Yaris but got a free upgrade to a CRV. There wasn't a car seat available for young infants, so we had to bring our own. Overall, the experience was quite good. The English accent was rather strong, so you need to listen carefully.
Read More >Adelaide Rockefeller
Bangkok
6 /10 Average
Reviewed: Sunday, January 5, 2025
There are two reasons for my dissatisfaction: First, in Hua Hin, the vehicle needed assistance due to a discrepancy between the navigation system and actual road conditions. Neither the local police nor the car rental company could provide help. Second, the staff's ability to describe the drop-off location was poor.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
No queues, rented a Camry but it wasn't available, switched to a Pajero, waited 5 minutes.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The staff was very polite, and the car was excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The staff was very friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Overall good, but some staff members have a rather poor attitude and can easily mess up pre-confirmed emails.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The airport counter is right at the arrival level, very convenient. They parked the car outside the door, no need to find the parking lot yourself.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very satisfied with the service, high efficiency
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Cheap and affordable
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Pretty Good
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The car rental location was easy to find, right at the airport exit. The service was excellent. When returning the car, I mistakenly drove to the departure level instead of the required arrival level, but the staff arrived quickly to inspect the vehicle.
Read More >6 /10 Average
Reviewed: Sunday, January 5, 2025
No Chinese service.
Read More >6 /10 Average
Reviewed: Sunday, January 5, 2025
When picking up the car, they gave me a different model and said the one I selected was unavailable. I said I wouldn't accept it, then they ignored me and made me wait. Later, they said they had it but it would take half an hour.
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
Good service
Read More >2 /10 Poor
Reviewed: Sunday, January 5, 2025
I will never use this car rental company again, ever in my life. We arrived to pick up the car around 2 PM, initially they said they would upgrade us to a Prius, but later said there was a mistake and gave us an old Altis. When we said the car was too old and requested a change, the staff handed us a paper and said if we had any issues, we could file a complaint, but they couldn’t help us change the car. They said we could cancel if we didn’t want to rent it. We had booked the car 7 days in advance, and being told there was only one available was really disappointing. I dread to think how they would handle it if something went wrong.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The originally booked car was unavailable, so they offered a free upgrade.
Read More >2 /10 Poor
Reviewed: Sunday, January 5, 2025
Had to wait a while to get the car despite no other customers.
Read More >6 /10 Average
Reviewed: Sunday, January 5, 2025
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very fast, very good, a thousand times better than domestic providers.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very good
Read More >2 /10 Poor
Reviewed: Sunday, January 5, 2025
The service attitude is very poor. They act like they don't care and the car delivery was late. Overall, the service was terrible, especially the Chinese-speaking receptionist who seemed to have a bad attitude.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Very easy to find, convenient for returns
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
Absolutely Perfect
Read More >8 /10 Very good
Reviewed: Sunday, January 5, 2025
For Malaysians driving here, it's not bad. The car is a bit worn out, but everything else is okay.
Read More >10 /10 Excellent
Reviewed: Sunday, January 5, 2025
The entire car rental process was very smooth. It's worth mentioning that during our self-drive trip, we were involved in a three-car collision when a truck trying to avoid another accident directly hit us. After going to the police station to determine responsibility, we were immediately given a new car. Both the insurance company and the rental company were very responsible.
Read More >
