The originally booked car was unavailable, so they offered a free upgrade.

I will never use this car rental company again, ever in my life. We arrived to pick up the car around 2 PM, initially they said they would upgrade us to a Prius, but later said there was a mistake and gave us an old Altis. When we said the car was too old and requested a change, the staff handed us a paper and said if we had any issues, we could file a complaint, but they couldn’t help us change the car. They said we could cancel if we didn’t want to rent it. We had booked the car 7 days in advance, and being told there was only one available was really disappointing. I dread to think how they would handle it if something went wrong.

The car rental location was easy to find, right at the airport exit. The service was excellent. When returning the car, I mistakenly drove to the departure level instead of the required arrival level, but the staff arrived quickly to inspect the vehicle.

Very satisfied with the service, high efficiency

Overall good, but some staff members have a rather poor attitude and can easily mess up pre-confirmed emails.