The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.
Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.
Check-in at the airport counter, then take a shuttle to the store to pick up the car. This is the second time I've used Enterprise in the UK, and they are quite reliable! However, they don't accept the Enterprise driver's license translation template downloaded from QEEQ, they only accept notarized documents!
About QEEQ:10.0/10
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