Germany, Austria

No customer service at all, very indifferent attitude.

The staff at Europecar had a very poor attitude. Even though I provided all the necessary documents, they said my license translation wasn't stamped and refused to rent me a car. They also refused to communicate with the customer service of the booking platform.

The attitude was cold and impatient.

The store at the east entrance of Munich train station had my car ready when I arrived. They didn't mention any additional insurance, and I just filled out the information and picked up the car. The rental cost over 290 euros, and a deposit of 300 euros was taken.

The company's office is along the main road, but there is another car rental company on the same road, so we initially went to the wrong place. The queue moved quickly, and the rental process was efficient with no extra insurance upsell. We picked up the keys and self-collected the car, which was an Audi A5. As a two-door car, the back seats were not easy to access, but it had built-in navigation which was very helpful. Overall, it was a great experience.