The store is a bit far from the airport. When I went to the store to pick up the car with my pre-order, I was told there were no cars available and that they would refund me. Of course, I couldn't accept this, so I discussed the possibility of upgrading the car model. The store said there were no upgraded models available either. I then suggested going to their parking lot to check, and the staff accompanied me. Unexpectedly, a Hyundai SUV had just been returned, so I insisted that the store rent me this recently returned car. The staff eventually agreed. The most frustrating part was that when customers go to the store at the agreed time to pick up their car, they are told there are no cars available. The store doesn't proactively find a solution but instead directly proposes a refund, completely disregarding the customer's prior booking.

You need to wait for a (free) shuttle bus to get to the rental office.

The return process was very quick, with minimal checks and no extra charges. Excellent service and reasonable prices.

At pickup, they proactively pointed out existing scratch locations, and at dropoff, there was staff available early to check the car.

Excellent service, I even got a free upgrade, I'm so happy!