Not at the airport, poor attitude, additional credit card fee charged

The rental company had no cars available, that's all.

The staff were unfriendly, and there were two old tires left in the car when handed over.

No shuttle or Euro Staff at the airport to pick us up from the airport to the rental location. Did not Fiji local sim so it took a while to get that sorted. Once, I got there, the car was not ready for pick up. They said 7 mins but it took 30-60 mins to get the car.

I would like to complain. I paid for a 4x4 and specifically wrote in my booking request that I needed this due to remote location of accommodation. However, on arrival the 4x4 was not available. The similar (term used lightly) vehicle offered was an SUV, this wasn’t capable at doing the unmarked road safely! So the fact that I didn’t really get the car I paid for pretty much ruined the holiday as we were constantly worrying that if it rained we would probably be stuck. Thanks for charging me for a car that I clearly didn’t get to use. Where you advertise a car or one similar, it would be nice if you actually adhered to this! I paid for a 4x4 and got an standard SUV! The reduction in price for the SUV was minimal, I feel I was ripped off and the local office were useless at trying to resolve the fact that the 4x4 wasn’t available!