Los Angeles - Las Vegas - Grand Canyon - Horseshoe Bend - Salt Lake City - Yellowstone National Park

No Chinese translation. The staff were telling lies, and the content they asked you to sign was very different from what they said.

Average

Had to take a shuttle to the company, but picking up the car was quick and returning it was convenient.

The store's facilities are excellent, and the service is very satisfactory. The area is spacious, well-located, and the shuttle bus is convenient! It's much more convenient than picking up and dropping off a car inside the airport.

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.