Very Disappointing Car Rental Experience

The service provided at both pickup and return was acceptable. However, since the communication about the pickup location was mainly handled by the customer service of Zuzuche, I believe that the inconvenience and additional costs caused by the confusion regarding the pickup location are not related to CIRCULAR CAR HIRE.

The pickup reception was average, followed the standard procedures, and the entire self-driving trip was smooth.

There is no fixed counter at the airport; both pick-up and drop-off are at the airport entrance. The person delivering the car asked for an 8-euro tip. The vehicle is fairly old but functional. Make sure to check the car's exterior for scratches and take photos as a record.

1. Circula sends a representative to pick up customers at the airport holding a sign since they don't have a counter at the airport. This wasn't clearly indicated by Zuzuche, causing us to search frantically upon our late-night arrival. The representative was also waiting cluelessly with the sign. 2. Make sure to check the car pick-up and drop-off times carefully written in English by the rental company. We arrived late, exhausted and stressed, and thought showing the Zuzuche order was enough. They handed us an order, we signed it quickly, only wanting to get the car as soon as possible. We didn't realize they put the return time a day earlier. When it was time to return the car, the Circula owner scolded us, asking why they couldn't reach us on our Turkish phone the previous day. We found it weird because we had a data SIM card, not a phone SIM card. We had our Chinese phone, why didn't they contact that? They wanted to charge us an extra day. I urgently called Zuzuche, but it was 3 or 4 am in China, and although someone was on duty, they couldn't actively resolve the issue. After returning to China and going through some trouble, they finally didn't charge the extra day, but it was a waste of energy... really...

Poor English and service attitude. Customers have to bear the consequences of the company's issues.