The staff explained the upsell options poorly and still tried to sell them.

The pick-up and drop-off process was very simple and convenient. However, there was no electronic toll card, and the first time I encountered a cash only toll lane on the highway, I missed it. When I returned the car, I hadn't received any toll information yet, so I'm not sure how long it will take to charge my credit card. Also, since I was unfamiliar with the nearby gas stations and worried about refueling too early, I opted to let the rental company fill the tank and pay the fee. The service fee of $1 was acceptable, but they charged me $4.8 per gallon, which seemed too high for Chicago compared to the $2.5 I saw later in Dallas.

Clear and efficient service. The car was in good condition and clean.

The staff were very enthusiastic and humorous. After completing the paperwork, I felt really good.

Not sure why, but the GPS was not included and requires an extra fee. I remember my friend recommending you and saying GPS was included. Please clarify this, thank you!