Northern and Eastern Tasmania

1) The car was different from what I chose and expected. 2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!

Picking up the car was convenient and returning it was quick. However, it took a while to find the car return area at Hobart Airport.

New car, great service

The car type was K, which was confusing about the seating capacity. Ended up not renting a car.

I booked a X-Trail, but got an Outlander instead. The car had 26,000 kilometers on it and drove very smoothly. The service wasn't particularly outstanding; it was neither overly enthusiastic nor indifferent, just straightforward and clear. I appreciate this kind of clear process and communication.