An Excellent Car Rental Experience

Self-service eliminates the need to queue at the counter

I always rent from Alamo, many times now! They are very good, with cheap prices and no issues. The only dissatisfaction is that every time I book a Jeep Grand Cherokee model, I've never once received it. This time, I saw one parked and wanted to take it, but the staff said I'd have to pay extra! I don't know if it's a problem with the rental platform or Alamo, but if you can't get this model at the listed price, don't mislead us. Booking a Grand Cherokee, only to be offered a Jeep Compass, is not the same class of vehicle! Very dissatisfied. Ended up with a Dodge Journey SUV.

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.

Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.

Le obligan a uno a coger seguros que no están cotizados en la reservación, lo que incrementa el costo tremendamente y la funcionaria afirma que esos seguros son obligatorios, afirmación que creo no es cierta.

La plataforma no indica que los seguros son obligatorios, ni su costo.