The natural scenery from Auckland to Hobbiton to the Waitomo Caves is stunning, but the car rental c

Grace Grey

New Zealand

Reviewed: Fri, Dec 1, 2017

About East Coast: 2.0 /10

The service is sluggish, and they gave us a car with over 100,000 kilometers on it, which was different from what we booked. After an accident, the resolution process dragged on and on. I returned the car on October 5th, and as of today, December 1st, the compensation process is still not complete. Initially, they responded to emails quickly, but since the compensation amount was confirmed and the excess charge was supposed to be refunded to my credit card, they've stopped replying. After communicating with the car rental platform, they responded quickly via email, saying they sent five emails to the company with no response. If there’s no reply, can't you call them? Will you just let it drag on for a year if they don’t respond?

East Coast

Auckland Airport(AKL)

Auckland

New Zealand

1 days rental

Relevant Reviews on East Coast AUCKLAND AIRPORT

Valentina Bethune

New Zealand

1 days rental

East Coast

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Wed, Mar 8, 2017

About East Coast: 2.0 /10

Dissatisfied. After returning the car, the company refused to take us to the airport. Although it wasn't far, it still took at least fifteen minutes to walk with two large suitcases. The path was like a narrow road, not easy to walk, poorly marked, and we couldn't hail a cab. It was a very embarrassing experience. The final experience was very bad.

Julie Maltz

New Zealand

1 days rental

East Coast

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Wed, Nov 16, 2016

About East Coast: 8.0 /10

It was actually quite good. The staff were pretty friendly.

Keith Wyld(e)

New Zealand

1 days rental

East Coast

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Thu, May 19, 2016

About East Coast: 2.0 /10

The car picked up was not the same model as the one reserved.

Michelle Vincent

New Zealand

1 days rental

East Coast

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Tue, Apr 5, 2016

About East Coast: 2.0 /10

They close at 5 PM and require after-hours returns to be dropped at a third-party parking lot. When we arrived, we were told there was no reservation for a spot and had to pay a NZD 30 parking fee. We were catching a flight and had to pay, but the whole experience was very unpleasant, and we are currently seeking compensation.