Great service, very patient, always with a smile

It was my first time renting a car, and I was lucky to find such a good company. Picking up and returning the car within Canada was very convenient. I'll definitely rent from them again next time.

Convenient and fast

Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues: 1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs. 2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed). 3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.

Very good service and good deal.

Every car is different. Staff need to show or explain all the basics of car, such as adjusting the seats, side mirrors, hand brake, lights, turn signals, pumping petrol etc. I was left alone to figure out on those items mentioned and takes quite some time. And the car was parked in front of the exit and the car behind have to wait whilst I am checking and figuring out all those items. However I am impressed by the efficient process of the car return in Toronto Pearson Airport.

The booking process was smooth. I don't have any problem. I didn't get the chance to see how the price protector works..hence I can't comment on it's usefulness.