I flew from Los Angeles to Newark and arrived around 5 AM, so there were hardly any lines. The car pickup process was very smooth. I encountered the same two African-American ladies during both of my rentals. They were fast, efficient, and very attentive. Highly recommended.

We rented the car for 35 days, picked it up at EWR on July 16, and returned it to EWR on August 20. The pickup process was fairly smooth. However, after returning, I found out that Alamo charged my credit card over $600 on August 1st. After contacting them through the rental company, they said it was because of a one-way rental, an empty fuel tank, and airport taxes. This is absurd since we returned the car on August 20th and they preemptively knew about the one-way return and empty tank on August 1st! The return location and the 8/8 fuel level were clearly written on the return receipt. Why didn't they check it? The matter is still being discussed, but this shows the low quality of Alamo staff. Last year, I also rented a car from Alamo (mainly because they offer an additional driver for free), and they charged extra for airport taxes, which were refunded after negotiations through Ctrip.

It was okay, nothing unusual happened.

Convenient and fast

El coche superó mis expectativas todo limpio cómodo y muy amable el servicio