I reserved a Ford Focus but received a Hyundai Verna hatchback. These are clearly two different classes of cars and they refused to change it, yet the price remained the same. The service was very poor.
I added an accidental insurance for $8.99 per day. Since the staff helped upgrade the vehicle model, it was worth it overall. I didn't opt for the fuel package or toll pass.
Before picking up the car, I had already purchased additional, comprehensive insurance and driver/passenger coverage from Zuzuche. Upon arrival, I informed the Dollar car rental agent that I had already purchased all the necessary insurances and showed them the documents. Despite this, the agent still asked if I wanted roadside assistance, pre-paid fuel, and a bunch of other extras. I declined all of them, signed the contract, and thanked him. But when I reviewed the contract, I noticed that all the extras, which I had refused, were included, adding over $600 to the bill. I immediately went back to the counter, only to find the agent missing. I had another staff member summon him, and told him I had clearly declined these extras, yet they were included in the contract. He asked if I was sure I didn't want them, and warned that I would be responsible for any issues without the coverage. I confirmed my decision, and he reprinted the contract as per my instructions. If my English wasn't good, or if I hadn't read the necessary travel reminders from Zuzuche, I might have ended up paying the extra charges. Additionally, a day later, I noticed my rental period was extended to 11 days instead of the 10 days I had booked. Thankfully, Zuzuche resolved this by refunding the extra day's cost. I'm not sure if this is a widespread issue or just an isolated incident with a poor representative.
Excellent service, very patient even if you don't understand English.
About QEEQ:8.0/10
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