Reception at the counter was unfriendly and impatient in answering questions

There was no upselling, but they added an extra tank and roadside assistance directly to the bill. When I noticed and pointed it out, they modified it, but the fee is still frozen and not refunded to my account.

Very satisfied, pick-up and drop-off are very convenient. I will choose ALAMO rental car company again.

Generally satisfied, has Chinese service, convenient pickup and dropoff.

Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.