There weren't many people when we arrived, and the process was clear. We got the car quickly!

Satisfied, great

It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?

Easy to operate

Attention everyone renting a car at the Sydney Airport store in Australia: The staff at this store may downgrade the car model you booked without permission. I booked a Toyota Kluger (similar to the Highlander), but they replaced it with a RAV4 and told me it was sufficient. Only after insisting did I get the Kluger back. The person who attended to me was a Chinese who didn't speak Chinese, probably taking advantage of the fact that our English is not great. Don't let them confuse you! The $16.5 AUD per day unlimited toll fee package they recommended is optional. In reality, the drive (from Sydney to Gold Coast) was all on free roads, with no tolls. Don't be deceived!